At Rooted, our obligation is both to our clients and our therapists—to create a space in which both may thrive in a mutually beneficial relationship. To that end, we ask that you observe the following policies.
Late Arrival
Our therapists see multiple clients in a day, and their schedules rarely allow them to work beyond the predetermined end time for a given treatment. If you are late for your appointment, your treatment will end at the originally booked time, and the cost of the treatment will not change.
Late Cancellations
Advance notice of a cancellation allows other clients to be accommodated and helps minimize disruption of the workday and loss of income for therapists. Thus we require at least 24 hours notice for cancellations. Cancellations made within 24 hours of your appointment time are subject to a $45 late cancellation fee.
No Show/No Call
If you miss a scheduled treatment without giving any cancellation notice, you will be asked to pay the full price of the session before booking another appointment with us. If you prepaid for a session that you miss without cancelling, the payment amount will be paid out to your therapist in full and may not be applied toward another treatment at Rooted.
Same Day Bookings for First Time Clients
We require prepayment for treatments booked on the day of the scheduled treatment for first time clients at Rooted. Once you have an established relationship with your therapist and our clinic, we no longer require prepayment for same day bookings. (Note: Your specific therapist may have his or her own policies regarding prepayment.)
Parties of Two or More
We LOVE accommodating couples or parties of two or more. We can’t always have you in the same room, but we have accommodated large groups, parents and their children, husbands and wives, friends—you name it. We do, however, require prepayment for parties of two or more in order to secure your booking.
Treatments for Minors
We require a parent or guardian present in the treatment room for children aged 16 or younger. We require a guardian or parent on-site for minors 16 to 18 years of age. Individual therapists at Rooted may require a signed waiver before working with minors.